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Papelot

Terms of Service

Last updated: 29 October 2026

This is an English translation of the Polish original. If the two versions differ, the Polish version prevails. Wersja polska

1. General provisions

  1. Papelot (the “Service”) is a web application for planning the flatplans of printed publications, available at papelot.com and app.papelot.com.
  2. The Service is provided by Tymoteusz Mróz, trading as Montinea Tymoteusz Mróz, ul. Krupówki 30, 34-500 Zakopane, Poland, tax ID (NIP) 7361581631, registered in the Central Register and Information on Economic Activity (CEIDG) in Poland (the “Provider”). Contact: hello@papelot.com.
  3. These Terms set out how the contract is concluded and terminated, how the Service is used, payments, data processing on behalf of customers, complaints and the parties’ liability. They are the terms of service required by the Polish Act on Providing Services by Electronic Means. These Terms are available free of charge at papelot.com/terms in a form that can be downloaded, saved and printed.
  4. Definitions used in these Terms:
    • User — a person using the Service through an account;
    • Team — a space in the Service where Users work on issues together;
    • Customer — the person or organisation for whom a Team is set up and who chooses and pays for a plan; the Team administrator acts on the Customer’s behalf;
    • Consumer — a natural person entering into a contract not directly related to their business or professional activity;
    • Sole trader with consumer rights — a natural person entering into a contract directly related to their business, where the contract shows that it is not of a professional nature for them, in particular in view of the business activity they have registered in CEIDG;
    • Content — data entered into the Service by Users, in particular issue names, slot titles, notes and legends.

2. Technical requirements and security

  1. To use the Service you need a device with internet access, an up-to-date version of Chrome, Edge, Firefox or Safari with JavaScript and cookies enabled, and an active email address.
  2. Using services over the internet carries the usual risks, such as malware, messages impersonating the Provider (phishing) or stolen login details. We recommend keeping your software up to date, using a strong and unique password, and checking the site address before you log in.

3. Account, team and contract

  1. To use the Service you need an account linked to an email address. One email address corresponds to one account and one Team.
  2. The contract for the Service is concluded when the account is created, for an indefinite period. During early access, accounts are created on request, once the Provider has confirmed them. Once self-service sign-up launches, every new account receives 14 days of the full Studio plan without a payment card and then moves to the Free plan.
  3. Users are responsible for keeping their login details confidential and for the actions of the people they invite to their Team.
  4. Users can terminate the contract at any time by deleting their account in the app settings or by writing to hello@papelot.com. Deleting the Team administrator’s account ends the Team’s subscription at the end of the paid period; refunds are covered in section 5.8.
  5. If no member of a Team on the Free plan logs in to the Service for 12 months, the Provider may delete the Team together with its data. At least 30 days before deletion, the Provider sends a warning by email to the Team administrator. Logging in is enough to keep the data; it can also be exported before deletion.
  6. The Provider may terminate the contract with 30 days’ notice for important reasons, in particular if the Service is discontinued or a change in the law prevents it from being provided. In that case the Provider refunds the proportional part of the fee for the unused period. Termination for breach of these Terms is covered in section 9.4.
  7. The Service is intended for businesses, organisations and people engaged in publishing. Consumers and sole traders with consumer rights may use the Service on the terms described in section 11.

4. Plans and limits

  1. The Service is offered on the Free, Starter, Pro and Studio plans, and as a custom package priced separately. The current limits (number of Team members, active issues and pages per issue, collections, Papelot branding in the PDF and preview link) and prices are described on the Pricing page.
  2. Data is not deleted when a Team moves to a lower plan or when the trial period ends. Issues and people over the new plan’s limit become read-only; export remains available. Full access returns once a suitable plan is purchased.
  3. The Provider may change the scope of the plans; changes that are less favourable to active subscribers take effect from the next billing period, after notice sent by email at least 30 days in advance.

5. Payments, renewals and invoices

  1. Paid plans are billed as monthly or yearly subscriptions, paid in advance. A subscription renews automatically for another period of the same length until it is cancelled.
  2. The Polish pricing page shows prices both net and gross (including 23% VAT); the English pricing page shows net prices. For businesses, VAT is added in line with the rules that apply where the buyer is established; businesses in other European Union countries with a valid EU VAT number are invoiced under the reverse charge. Consumers pay the gross price. The total amount payable is shown before payment.
  3. Payments are handled by Stripe (payment cards, BLIK). The Provider does not store card details.
  4. An invoice is issued for every payment, using the details entered in the Team settings. Invoices are sent electronically to the Team administrator’s email address.
  5. The Provider sends an email reminder at least 14 days before a yearly subscription renews, stating the date and amount of the payment.
  6. Upgrading to a higher plan and switching from monthly to yearly billing take effect immediately: the Customer pays a pro-rata amount, and the unused part of the current fee is credited towards the new one. Downgrading to a lower plan and switching from yearly to monthly billing take effect from the next billing period.
  7. A subscription can be cancelled at any time; the plan remains active until the end of the paid period, after which the Team moves to the Free plan. If a renewal payment fails, the Provider retries it and notifies the Customer by email; after 14 days without a successful payment the Team moves to the Free plan.
  8. Refunds for unused periods are not available, except: when a consumer or a sole trader with consumer rights withdraws from the contract (section 11), when the Provider terminates the contract for important reasons (section 3.6), and when the Service was unavailable through the Provider’s fault for more than 72 hours in a billing period.

6. Content, licence and preview links

  1. Content belongs to the Customer or to the Users who entered it. The Provider does not use it for any purpose other than providing the Service.
  2. For the term of the contract and the retention periods described in section 7, the Customer grants the Provider a non-exclusive, royalty-free licence to the Content to the extent needed to provide the Service: storing it, backing it up, displaying it to Team members, and generating PDF files and preview links.
  3. The rights to the Service, including its software, design and the Papelot name, belong to the Provider. Users receive a non-exclusive right to use the Service for the term of the contract, in accordance with these Terms. Copying or decompiling the Service, and automated extraction of data from it beyond normal use, are not permitted, except where the law allows.
  4. A preview link lets anyone who has it view a flatplan without logging in, read-only. Users decide who they share it with and can turn it off or generate a new one at any time.
  5. Entering unlawful content into the Service and using the Service in a way that breaks the law, infringes the rights of third parties or disrupts the Service are prohibited.

7. Data retention and export

  1. The Provider keeps the version history of flatplans and makes backups. A deleted issue can be restored for 30 days, after which it is permanently removed. Backups are kept for up to 30 days, so deleted data disappears from them after that time at the latest.
  2. Users can export their Team’s data and delete their account at any time. After an account is deleted, its data is permanently removed within 30 days.
  3. The processing of personal data for which the Provider is the controller is described in the Privacy Policy.

8. Processing personal data on behalf of the Customer

  1. For personal data that Users enter into Content and Team settings (e.g. names of authors and of clients’ contact persons, the text of notes, details of Team members), the Customer is the controller and the Provider is the processor. This section is a data processing agreement within the meaning of Article 28 GDPR.
  2. The subject matter of the processing is storing and making data available in the Service, for the purpose of providing it, for the term of the contract and the retention periods described in section 7. The data may include identification and contact details and other information contained in notes, relating to Team members and to people named in flatplans (e.g. authors, clients, business partners). The Customer should not enter special categories of data referred to in Article 9 GDPR into the Service.
  3. The Provider:
    • processes the data only on the Customer’s documented instructions, which are these Terms and the actions taken in the Service;
    • ensures that people authorised to process the data have committed themselves to confidentiality;
    • applies the security measures referred to in Article 32 GDPR, including encrypted connections, access control, separation of Teams’ data and backups;
    • assists the Customer in responding to data subjects’ requests and in meeting its obligations under Articles 32–36 GDPR, as far as the nature of the processing allows;
    • notifies the Customer of a personal data breach without undue delay, and no later than 48 hours after becoming aware of it;
    • after the contract ends, deletes the data in accordance with section 7, unless the law requires it to be kept; the Customer can export the data before deletion;
    • makes available to the Customer the information needed to demonstrate compliance with Article 28 GDPR and allows audits — first in the form of written answers and, if that is not sufficient, with 14 days’ notice, no more than once a year and at the Customer’s expense.
  4. The Customer gives general authorisation for the Provider to use the sub-processors listed in the Privacy Policy. The Provider informs the Customer by email at least 14 days before adding or replacing a sub-processor; during that time the Customer may object and, if the parties cannot agree, terminate the contract with a refund of the proportional part of the fee. The Provider imposes on sub-processors the same data protection obligations as set out in this section.
  5. Data is transferred outside the European Economic Area only with the safeguards provided for in Chapter V GDPR.

9. Liability

  1. The PDF generated by the Service is a flatplan for editorial work, not a print-ready production file. The Provider is not liable for production decisions made on the basis of it.
  2. The Provider makes every effort to keep the Service running without interruption and gives advance notice of planned downtime.
  3. The Provider’s liability towards businesses is limited to the amount paid for the Service in the preceding 12 months. This limitation does not apply to damage caused intentionally, nor to consumers and sole traders with consumer rights.
  4. The Provider may block an account or terminate the contract with immediate effect if a User breaches these Terms and has not stopped doing so despite a request sent by email.

10. Complaints

  1. Every User can submit a complaint about the Service to hello@papelot.com. The complaint should include the account’s email address and a description of the problem.
  2. The Provider responds to a complaint by email within 14 days of receiving it.
  3. Towards consumers and sole traders with consumer rights, the Provider is liable for any lack of conformity of the digital service with the contract under Chapter 5b of the Polish Consumer Rights Act. In that case they may request that the Service be brought into conformity and, if that is impossible or ineffective, a price reduction or withdrawal from the contract.

11. Consumers and sole traders with consumer rights

  1. A consumer may withdraw from a paid-plan contract within 14 days of concluding it, without giving a reason, by sending a statement to hello@papelot.com or by post to the Provider’s address. The model withdrawal form at the end of these Terms may be used, but this is not compulsory.
  2. Starting to use a paid plan before the withdrawal period ends requires the consumer’s express consent to the service beginning immediately. In that case a consumer who withdraws pays for the service provided up to the moment of withdrawal. The Provider refunds the remaining amount within 14 days, using the same payment method.
  3. The provisions of these Terms relating to consumers — regarding the right of withdrawal, the conformity of the digital service with the contract and unfair contract terms — also apply to sole traders with consumer rights.
  4. Consumers may use out-of-court complaint and redress procedures, in particular the help of a municipal or district consumer ombudsman (rzecznik konsumentów), mediation, or a permanent consumer arbitration court at the regional Trade Inspection office in Poland. Information on these procedures is available on the website of the Polish Office of Competition and Consumer Protection (uokik.gov.pl). In cross-border disputes, the European Consumer Centre can help.
  5. Nothing in these Terms limits consumers’ rights under mandatory provisions of law.

12. Changes to these Terms and governing law

  1. The Provider notifies Users of changes to these Terms by email at least 14 days in advance (for changes to plans that are less favourable to active subscribers — in accordance with section 4.3). Until the changes take effect, Users may terminate the contract; continuing to use the Service means accepting the changes.
  2. These Terms are governed by Polish law. This choice of law does not deprive consumers of the protection afforded to them by the mandatory provisions of the law of the country where they habitually reside.
  3. Disputes with businesses are resolved by the court with jurisdiction over the Provider’s registered office; for consumers, jurisdiction follows the general rules.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To: Montinea Tymoteusz Mróz, ul. Krupówki 30, 34-500 Zakopane, Poland, hello@papelot.com
  • I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract for the provision of the following service: Papelot — … plan
  • Date the contract was concluded: …
  • Name of consumer(s): …
  • Address of consumer(s): …
  • Email address of the Papelot account: …
  • Signature of consumer(s) (only if this form is sent on paper): …
  • Date: …

(*) Delete as appropriate.